Title
Zencity Blockwise Overview - Citywide
Description
This item provides the Public Safety and Justice Subcommittee an overview of the community engagement software, Blockwise.
THIS ITEM IS FOR INFORMATION AND DISCUSSION.
Report
Summary
The City of Phoenix uses Zencity, which is a web-based platform, to analyze data obtained from relevant sources to help measure community satisfaction with City services. It also has the capability to produce reports and surveys that will provide information on how the community views and engages with the City.
Zencity's Blockwise helps to measure the community’s sense of safety and trust in law enforcement through a recurring survey. Blockwise has cutting-edge survey technology to enable continuous data collection, cross-platform digital distribution, free-text analysis and classification and organic discourse cross-referencing.
Staff reviewed case studies from other municipalities/law enforcement agencies who used Blockwise to take an innovative approach to increasing community trust, reallocated resources based on the data, and mitigated a crisis situation while keeping the community informed. Blockwise was identified as a solution to help leverage data to improve trust and police-community relations.
Department
Responsible Department
This item is submitted by Assistant City Manager Lori Bays, the Police Department and the Communications Office.