Title
One-Stop Operator Services Contract - RFP-CED25-OSO - Request for Award (Ordinance S-52278) - Citywide
Description
Request authorization for the City Manager, or his designee, to contract with International Rescue Committee, Inc. (IRC) to provide One-Stop-Operator (OSO) Services on behalf of the Phoenix Business and Workforce Development Board (Board). The aggregate value of the contract shall not exceed $2,200,000. Further request authorization for the City Controller to disburse all funds related to this item. There is no impact to the General Fund.
Report
Summary
As a part of the Workforce Innovation and Opportunity Act (WIOA), the Board is required to procure OSO services. The role of the OSO is to coordinate service delivery among all required One-Stop partners within the ARIZONA@WORK City of Phoenix One-Stop Network. This network offers comprehensive services and resources to job seekers while partnering with employers to help meet their workforce needs in Phoenix.
The OSO is responsible for ensuring services provided at the two ARIZONA@WORK City of Phoenix Comprehensive Job Center locations and throughout the network are easily accessible by being responsive to the community’s workforce development needs, ensuring the system provides customer-driven and personalized services, managing the customer referral platform, and providing a welcome function for customers at the Comprehensive Job Centers that supports the Integrated Service Delivery Model for the network.
Procurement Information
The One-Stop Operator Services Request for Proposals (RFP-CED25-OSO), was issued on March 11, 2025, and conducted in accordance with City of Phoenix Administrative Regulation 3.10. Four proposals were received, three of which were responsive to the RFP’s requirements. An evaluation panel scored the responsive proposals based on the following criteria:
- Proposer's Qualifications and Experience (0-300 points).
- Assigned Staff's Qualifications and Experience (0-275 points).
- Approach to Scope of Work (0-225 points).
- Proposed Budget (0-200 points).
Staff recommends the proposal offered by the IRC as the highest-scored, responsive, and responsible proposal.
Contract Term
The term of the contract will be approximately 21 months beginning on or about October 20, 2025 through June 30, 2027, with two one-year renewals. The purpose of the 21-month term is to align the contract with the City’s fiscal year, which begins on July 1.
Financial Impact
The aggregate value of the contract will not exceed $2,200,000. There is no impact to the General Fund. Funding is available from the City’s allocation of federal WIOA funds.
Concurrence/Previous Council Action
The Economic Development and the Arts Subcommittee recommended approval of this item on September 10, 2025 by a vote of 3-0. In addition, this item was approved by the Board as part of its Procurement Plan on May 23, 2024.
Location
ARIZONA@WORK - City of Phoenix - West Job Center
3406 N. 51st Avenue
Council District: 5
ARIZONA@WORK - City of Phoenix - South Job Center
4635 S. Central Avenue
Council District: 7
Department
Responsible Department
This item is submitted by Deputy City Manager John Chan and the Community and Economic Development Department.