Title
Springshare, LLC
Description
For $40,000.00 in payment authority for a new contract entered on or about May 29, 2020 for a term of five years for LibAnswers online services for the Library Department. The new contract will replace the current platform and is needed to ensure no disruption in services to the public. LibAnswers will be used by the Phoenix Public Library to provide electronic support and communication for customer account management, information and online services. By providing this resource, the Library department is able to answer cardholders' questions more efficiently, utilizing fewer staff and providing a faster turnaround time. The platform allows customers to communicate with the Library Department 24 hours per day, 365 days per year. The ability to build a customized knowledge base also provides a shorter training period for staff maximizing overall work efficiency.