Title
Phoenix Dial-a-Ride Quality Assurance Monitoring Program Services Contract Extension - RFP PTD19-004 (Ordinance S-51015)
Description
Request to authorize the City Manager, or his designee, to enter into a contract amendment to extend Contract 150229 with Ability360, Inc. for the purpose of providing professional administration services for the Quality Assurance Monitoring Program for the City of Phoenix Dial-a-Ride service. Further request to authorize the City Controller to disburse all funds related to this item. The total cost of the amendment will not exceed $85,265.
Report
Summary
The City of Phoenix Public Transit Department (PTD) provides complementary paratransit service, at a minimum, in all areas of Phoenix that are within 3/4 of a mile of local bus service or light rail stations, for people with disabilities through its Dial-a-Ride program. PTD is committed to ensuring that its paratransit services comply with Americans with Disabilities Act (ADA) requirements and also meet passenger expectations. The Phoenix Dial-a-Ride (DAR) Quality Assurance Monitoring Program was established to evaluate paratransit service through independent monitoring and provide the City with objective, accurate, and measurable data to validate current service trends, identify conditions that may require corrective action, and recommend areas for improvement.
The contractor employs monitoring staff who are ADA certified to use paratransit service to conduct assessments of a minimum of 100 trips per month.
Procurement Information
Ability360, Inc. was selected through a competitive solicitation (RFP PTD19-004) in 2019. PTD is working on a new solicitation for these DAR Quality Assurance Monitoring services and requires additional time to revise the scope of work to better align with current DAR service needs and encourage industry competition. This extension will provide the time needed for a new, competitive solicitation. A lapse in service would adversely impact the City’s ability to monitor DAR service, which serves vulnerable populations within Phoenix.
Contract Term
The current contract expires on Aug. 31, 2024. The 10-month extension would begin on Sept. 1, 2024, and end on June 30, 2025.
Financial Impact
The cost of the 10-month contract extension will not exceed $85,265, bringing the aggregate value of the contract to no more than $585,465.
Funds are available in the Public Transit operating budget.
Concurrence/Previous Council Action
The City Council approved:
- Phoenix Dial-a-Ride Quality Assurance Monitoring Program Services - RFP PTD19-004 on June 5, 2019, by a vote of 9-0 (Ordinance S-45706).
Department
Responsible Department
This item is submitted by Deputy City Manager Mario Paniagua and the Public Transit Department.