Title
Uniformed Unarmed Security Guard Services - RFP 17-005 (Ordinance S-43585)
Description
Request to authorize the City Manager, or his designee, to enter into a contract with IPSA Security Services, to provide Uniformed Unarmed Security Guard Services for the Phoenix Convention Center Department (PCCD). Further request authorization for the City Controller to disburse all funds related to this item.
Report
Summary
PCCD currently contracts to provide licensed security guard services, 24 hours a day, at the Phoenix Convention Center facilities, Symphony Hall, Orpheum Theatre and parking facilities. IPSA Security Services is the incumbent. The service also includes, but is not limited to, staffing and operating the Operations Center, providing security services on an as-needed basis, mobile patrols by bicycle, fire watch, fire panel monitoring, monitoring access control and security systems, incident reporting and coordinating with first responders.
The current contract expires June 30, 2017. PCCD solicited competitive proposals for continuation of security services prior to the expiration of the current contract.
Procurement Information
On Dec. 29, 2016, PCCD issued Request for Proposals (RFP) 17-005 for Uniformed Unarmed Security Guard Services. A mandatory pre-proposal conference was held Jan. 12, 2017, with 20 firms attending. The RFP was advertised in the Arizona Business Gazette, Record Reporter, Prensa Hispana, Arizona Informant, and on the City of Phoenix phoenix.gov website. PCCD received proposals from 12 firms and all proposers were deemed responsive. The evaluation process consisted of a technical evaluation conducted by an evaluation panel consisting of PCCD staff along with panel members from the Aviation and Public Works departments and Phoenix Municipal Court.
The technical evaluation was based on criteria in the RFP. Points assigned to each criteria totalled 1,000 and included:
*Experience (working with access control systems, CCTV, fire alarm panels, computerized life safety systems, incident management software, years in business, stable established firm, comparability of size, complexity of previous contracts) - 300 points.
*Management Plan (scheduling, staffing, retention of personnel, reserve staff, dispatching, monitoring systems, submission of timely and accurate invoices, uniform selection and general appearance of employees) - 300 points.
*Cost Proposal (number of employees per facility, number of staff hours per facility) - 200 points.
*Financial Strength (provide three financial references) - 100 points.
*Staff Training (trained crowd manager, guest experience training, first aid, CPR, AED certification) - 50 points.
*Overall Responsiveness to RFP (proposal prepared in accordance with RFP requirements) - 50 points.
The panel awarded the following scores:
1. IPSA Security Services - 893 points
2. Securitas - 853 points
3. G4S - 836 points
4. Allied Universal - 797 points
5. Anderson Security - 774 points
6. American Guard - 763 points
7. Vet-Sec - 762 points
8. Covey Security - 670 points
9. Andy Frain - 657 points
10. Whelan Security - 595 points
11. Shetler Security - 578 points
12. CBI Security - 530 points
The panel recommended IPSA Security Services for the award based on the following reasons:
*Proposer has a very detailed management plan.
*Proposer was very specific about the coverage it would provide.
*Proposer has a comprehensive training plan that exceeds the training requirements.
*Proposer identified all supplies that will be provided.
*Proposer included a detailed incident response plan.
Contract Term
The contract term is for a three-year period covering July 1, 2017, through June 30, 2020, with the option to extend the term up to two years, which may be exercised by the City at its sole discretion.
Financial Impact
The aggregate contract value including all option years will not exceed $8,210,149.16. Funds are available in the Phoenix Convention Center Department's operating fund.
Concurrence/Previous Council Action
The Downtown, Aviation, Economy and Innovation Subcommittee recommended City Council approval by a vote of 3-0 at its meeting on May 3, 2017.
Location
The service will be provided at multiple downtown facilities managed by the PCCD.
Department
Responsible Department
This item is submitted by Deputy City Manager Paul Blue and the Phoenix Convention Center Department.