Title
Bulk Trash Collection Program Update
Description
This report provides information to the Transportation, Infrastructure, and Planning Subcommittee about proposed changes to the bulk trash collection program.
THIS ITEM IS FOR INFORMATION AND DISCUSSION.
Report
Summary
To provide for a better customer experience, the Public Works Department (PWD) is transitioning from the established quarterly bulk trash schedule to an appointment-based bulk trash collection service.
City customers will continue to have the option to receive up to four bulk trash collections per year, however customers will no longer be limited to the pre-established collection times prescribed by the City. Customers will be able to schedule their four collections online using myPHX311 or by calling the Public Works Customer Contact Center. Appointments will be available throughout the year except for holiday weeks surrounding Halloween, Thanksgiving, Christmas, and New Years. The City will block out scheduled services to keep bulk trash off the streets during these designated holiday periods.
Prior to implementation, PWD will follow a robust communication plan to notify customers in both English and Spanish of the upcoming service change. The communication plan includes multiple virtual platforms, media, direct mail postcards, community meetings, and other City supported communication mediums, such as the monthly City Services Bill.
During the initial rollout period, PWD will manage and collect scheduled appointments for customers, as well as ensure the continued collection of any piles that customers place out for collection following the established 2024 bulk trash calendar.
The appointment-based bulk trash collection program will begin collections on Sept. 30, 2024. Customers impacted by a holiday during the last quarter of the 2024 bulk trash calendar will receive additional notifications to encourage them to use the new appointment-based program rather than following the published 2024 calendar.
Department
Responsible Department
This item is submitted by Deputy City Manager Mario Paniagua and the Public Works Department.