Title
Goserco Voice Logging Warranty Support and Professional Services Contract - RFA-26-0181 (Ordinance S-52676) - Citywide
Description
Request to authorize the City Manager, or his designee, to enter into a contract with Goserco, Inc. to provide Voice Logging Warranty Support, Professional Services and Related Equipment for the City of Phoenix Police and Fire departments. Further request to authorize the City Controller to disburse all funds related to this item. The total value of the contract will not exceed $864,000.
Report
Summary
The City of Phoenix Police and Fire departments utilize voice logging recording systems at their dispatch centers. Voice logging recording equipment specializes in capturing, retaining and managing radio and telephone communications for incident reconstruction, accountability and legal evidence. Goserco, Inc. is a certified reseller for Eventide and Verint, plus they install, service and support this technology. This contract will provide warranty support, professional services and related equipment for Police's Eventide Logging Recorder system and Fire's Verint Voice Logging Recorder, which has reached end-of-life and will be replaced by Eventide Logging Recorder. Maintaining and supporting the voice logging recording systems ensures reliable capture of telephone, radio and Text-to-911 communications for 28 valley agencies, hospitals and the public as well as all radio traffic for field responders, command posts and alarm rooms.
This item has been reviewed and approved by the Information Technology Services Department.
Procurement Information
In accordance with Administrative Regulation 3.10, standard competition was waived as a result of an approved Determination Memo based on the following reason: Special Circumstances Without Competition as Goserco, Inc. is the only local distributor and service provider with expertise supporting the City's voice logging recorder solutions. Providing timely on-site support is crucial in emergency situations.
Contract Term
The contract will begin on or about March 4, 2026, for a five-year term with no options to extend.
Financial Impact
The aggregate contract value will not exceed $864,000 for the five-year aggregate term. Funding is available in the Police and Fire departments' budgets.
Department
Responsible Department
This item is submitted by Assistant City Manager Lori Bays and the Police and Fire departments.