Title
OrangeBoy, Inc. Savannah Web-based Customer Engagement Services Platform - EXC 23-009 - Amendment (Ordinance S-52052) - Citywide
Description
Request to authorize the City Manager, or his designee, to execute an amendment to Contract 157785 with OrangeBoy, Inc. to modify the scope of work to allow for the purchase of additional features within the Savannah web-based customer engagement services platform subscription for the Library Department, and add additional expenditures. Further request to authorize the City Controller to disburse all funds related to this item. The additional expenditures will not exceed $80,000.
Report
Summary
This contract provides the Phoenix Public Library (PPL) with the web-based customer engagement services platform, Savannah. The Savannah platform allows real-time library performance analytics, access to collaboration with a national library peer network, library customer segmentation, the ability to establish and measure PPL's key performance indicators against industry benchmarks, and tailored library customer messaging and community engagement. As PPL prepares to open additional branches, the demand for these services will increase. Modification of the scope and additional funds are needed to support this expansion and ensure the continuation of services.
This item has been reviewed and approved by the Information Technology Services Department.
Contract Term
The contract term remains unchanged, ending on January 31, 2028.
Financial Impact
Upon approval of $80,000 in additional funds, the revised aggregate value of the contract will not exceed $245,000. Funds are available in the Library Department’s operating budget.
Concurrence/Previous Council Action
The City Council previously reviewed this request:
- OrangeBoy, Inc. Savannah Web-based Customer Engagement Services Platform Contract 157785 (Ordinance S-49336) on January 25, 2023.
Department
Responsible Department
This item is submitted by Assistant City Manager Inger Erickson and the Library Department.