Title
Respond Billing Support and Maintenance Contract - EXC 23 - 100 Request for Award (Ordinance S-49540)
Description
Request to authorize the City Manager, or his designee, to enter into a contract with CentralSquare Technologies, LLC to provide Respond Billing Support and Maintenance for the Emergency Transportation Section (ETS) of the Phoenix Fire Department (PFD). Further request an exception to the indemnity and assumption of liability provisions of Phoenix City Code section 42-18. Further request to authorize the City Controller to disburse all funds related to this item. The total value of the contract will not exceed $400,000.
Report
Summary
This contract will provide continued support and maintenance for the Respond Billing accounts receivable system that is utilized by the Fire Department for ambulance related revenue recovery. Respond Billing is a proprietary application which is developed and maintained by CentralSquare Technologies, LLC. CentralSquare routinely deploys system updates and patches to ensure that the system incorporates current billing practices and complies with various Federal and State billing requirements. Continued support and maintenance for Respond Billing and its add-on modules will ensure that staff generate accurate bills and recover revenue owed to the City without prolonged technical or system issues.
This item has been reviewed and approved by the Information Technology Services Department.
Procurement Information
In accordance with Administrative Regulation 3.10, standard competition was waived as a result of an approved Determination Memo based on the following reason: Respond Billing is a proprietary application developed and supported by CentralSquare Technologies, LLC. No other vendor can provide technical support of the Respond Billing system.
Contract Term
The contract will begin on or about April 13, 2023, for a five-year term.
Financial Impact
The aggregate contract value will not exceed $400,000 for the five-year aggregate term. Funding is available in the Fire Department's budget.
Department
Responsible Department
This item is submitted by Assistant City Manager Lori Bays and the Fire Department.