Title
***REQUEST TO CONTINUE (SEE ATTACHED MEMO)*** Versaterm CommunityConnect and Call Triage Software Licenses Contract - RFA 25-0570 - Request for Award (Ordinance S-52406) - Citywide
Description
Request to authorize the City Manager, or his designee, to enter into a contract with Versaterm Public Safety US, Inc. to provide Versaterm CommunityConnect and Call Triage Software Licenses for the Police Department. Further request to authorize the City Controller to disburse all funds related to this item. Further request an exception to the indemnification and assumption of liability provisions of Phoenix City Code Section 42-18. The total value of the contract will not exceed $7,001,967.
Report
Summary
This contract will provide software licenses for the CommunityConnect and Call Triage services. The CommunityConnect service is used by the Police Department to provide automated communication and follow-up with crime victims and reporting parties from initial incident reporting through incarceration. The City is required to provide a victim notification system in compliance with House Bill 2482, which is now part of State statute, and the CommunityConnect service meets those requirements. This service is critical to Police Department operations as it enables efficient management of victim notifications and will improve communication with the community.
The Call Triage service is an automated resolution emergency call system. The Police Department Communications Bureau will use this system to triage incoming non-emergency calls and provide automated resolution to a portion of requests without the need for staff to engage with the caller on non-emergency phone lines. This service provides a solution to the staffing needs of the Communications Bureau and will help ensure that national standard call answering metrics are met by the Department.
These items have been reviewed and approved by the Information Technology Services Department.
Procurement Information
In accordance with Administrative Regulation 3.10, standard competition was waived as a result of an approved Determination Memo based on the following reason: Special Circumstances Without Competition. Versaterm Public Safety US, Inc. is the exclusive provider of the CommunityConnect and Call Triage software licenses which are utilized by the Police Department.
Contract Term
The contract will begin on or about July 1, 2026, for a three-year term with two one-year options to extend.
Financial Impact
The aggregate contract value will not exceed $7,001,967 for the five-year aggregate term. Funding is available in the Police Department's operating budget.
Department
Responsible Department
This item is submitted by Assistant City Manager Lori Bays and the Police Department.