Title
Dial-a-Ride Trip Scheduling and Dispatch Software Contract Amendment (Ordinance S-50260)
Description
Request to authorize the City Manager, or his designee, to execute an amendment to Contract 148851 with Trapeze Software Group, Inc. to extend maintenance and support and provide professional services and training. Further request to authorize the City Controller to disburse all funds related to this item. The total cost of the amendment, including optional extensions and taxes, will not exceed $1,108,545 through 2028.
Report
Summary
The City of Phoenix provides paratransit (Dial-a-Ride) services for disabled residents. The Public Transit Department utilizes Trapeze software for scheduling and dispatch, rider notification services, and a passenger web portal for booking and managing Dial-a-Ride accounts and trips. Phoenix's regional partners utilize the same software to ensure multi-jurisdictional trips operate seamlessly.
This request is to extend licensing and maintenance for the software, as well as utilize the vendor's professional services to migrate the database environment, in preparation for upgrading the software to the latest version. This request includes training needed to ensure a successful upgrade and utilization of the enhancements in the upgraded software version.
This item has been reviewed and approved by the Information Technology Services Department.
Contract Term
This amendment will extend the contract term for an additional two years through Nov. 30, 2025, with three optional one-year extensions to Nov. 30, 2028.
Financial Impact
This request is for an additional $1,108,545 (including tax), for a total aggregate contract value of $2,123,327.
Concurrence/Previous Council Action
The City Council previously approved this request:
- Contract for Maintenance of Software and Licensing Services with Trapeze Software Group, Inc. (Ordinance S-45099) on Nov. 7, 2018;
- Dial-A-Ride Service Web Portal Software License and Passenger Notification License/Services Agreement Amendment (Ordinance S-47587) on May 19, 2021.
Department
Responsible Department
This item is submitted by Deputy City Manager Mario Paniagua and the Public Transit Department.