Title
After-hours Answering and Dispatching Services - Contract Amendment (Ordinance S-45642)
Description
Request to authorize the City Manager, or his designee, to amend Contract 146602 with Contact One Call Center, Inc. to provide new after-hours answering and dispatching services necessary for the Water Services and Planning and Development departments, in addition to the existing services provided to the Street Transportation and Public Works departments. The total amount of the amendment shall not exceed $169,500 over the remaining life of the contract. Further request authorization for the City Controller to disburse all funds related to this item.
Report
Summary
The City has a contract with Contact One Call Center, Inc. to answer after-hours calls and dispatch City employees to respond to emergency and non-emergency issues occurring on nights, weekends, and holidays for the Street Transportation and Public Works departments. These calls include but are not limited to: traffic signal outages/malfunctions at intersections; debris blocking the roadways or sidewalks; plumbing; electrical; and HVAC issues. The requested amendment will maintain and modify existing services provided. This request includes an amendment to add a telephone line for construction noise calls related to the Street Transportation, Water Services, and Planning and Development departments. The current contract will expire on Dec. 31, 2019, with options to extend up to three additional years.
Procurement Information
The original contract was procured in accordance with Administrative Regulation 3.10, for the purpose of answering after-hour calls for the Street Transportation and Public Works departments. The purpose of this amendment is to include the Water Services and Planning and Development departments to provide an answering service for after-hours calls regarding construction noise.
Contract Term
The original term of the contract is from Jan. 1, 2018 through Dec. 31, 2019 with three options to extend the contract one year each. The first contract option will begin on or about Jan. 1, 2020.
Financial Impact
The original contract amount was $137,000. The contract amendment and extension amount is $169,500, making the aggregate contract value amount not to exceed $306,500. Funds are available in the Street Transportation, Public Works, Water Services and Planning and Development department's budgets.
Concurrence/Previous Council Action
The original contract (S-44087) was approved by City Council on Nov. 29, 2017, and authorized exercising contract options as necessary.
Department
Responsible Department
This item is submitted by Deputy City Managers Mario Paniagua and Karen Peters, and the Street Transportation, Planning and Development, and Water Services departments.