Title
Extend Guest Services and Customer Volunteer Management Services Contract
Description
This report requests the Transportation, Infrastructure and Innovation Subcommittee to recommend that the City Council authorize the City Manager, or his designee, to extend the five-year terms of Contract 142662 with ABM Aviation, Inc. (ABM) and Contract 142663 with Airport Terminal Services (ATS), and to increase the current $8 million spending authority under the contracts by an amount not to exceed $1.6 million for guest services and customer volunteer management services.
THIS ITEM IS FOR CONSENT ACTION.
Report
Summary
ABM provides staff at the Corporate Office Building, staffs information counters throughout Phoenix Sky Harbor International Airport (PHX) and the Rental Car Center (RCC), provides passenger assistance with international arrivals, administers the live music program, and is currently distributing FEMA masks to passengers in need.
ATS provides management for more than 450 volunteers throughout PHX and the RCC. These volunteers respond to customer questions and staff information counters during business hours.
The Aviation Department requests that the terms of ABM's and ATS's contracts be extended for one year, from June 1, 2021 to May 31, 2022, as a result of the ongoing worldwide COVID-19 pandemic. Current conditions do not allow for accurate airline traffic and passenger level projections for the next 12 months. The contract extensions will allow the Aviation Department to develop a new procurement based on the development and distribution of a COVID-19 vaccine, airline traffic and passenger level trends, and projected economic conditions.
Contract Term
This request seeks to extend the terms of ABM's and ATS's contracts one-year through May 31, 2022.
Financial Impact
Based on the foregoing, spending authority under the contracts needs to be increased by the amount of $1.6 million, which will increase the total value of the contacts to $9.6 million. Funds are available in the Aviation Department's operating budget.
Concurrence/Previous Council Action
Request for Proposal 16-009, Guest Services and Customer Volunteer Management Services, was conducted and the results were the award of Contract 142662 to ABM and the award of Contract 142663 to ATS pursuant to ordinance on May 18, 2016.
This item was recommended for approval by the Phoenix Aviation Advisory Board on Aug. 20, 2020.
Location
Phoenix Sky Harbor International Airport, 3400 E. Sky Harbor Blvd.
Council District: 8
Department
Responsible Department
This item is submitted by Deputy City Manager Mario Paniagua and the Aviation Department.