Title
Extend Guest Services and Customer Volunteer Management Services Contracts (Ordinance S-46911)
Description
Request to authorize the City Manager, or his designee, to extend the five-year terms of Contract 142662 with ABM Aviation, Inc. (ABM) and Contract 142663 with Airport Terminal Services, Inc. (ATS) for up to one year on a month-to-month basis, and to authorize the expenditure of an additional amount not to exceed $1.6 million over the one-year extension of the terms for guest services and customer volunteer management services. Further request authorization for the City Controller to disburse all funds related to this item.
Report
Summary
ABM provides staff for the information counters throughout Phoenix Sky Harbor International Airport (PHX) and the Rental Car Center (RCC) with guest services members, who provide passenger assistance with international arrivals, administer the live music program in the terminals, and distribute Federal Emergency Management Agency masks to passengers traveling through PHX. ATS provides management services for more than 450 volunteers in the Phoenix Navigators Programs. The volunteers respond to customer questions and provide directions and friendly assistance throughout PHX and the RCC.
Due to the ongoing worldwide COVID-19 pandemic, current conditions do not allow for accurate airline traffic and passenger level projections for the next 12 months. The Contract extensions will allow the Aviation Department to develop a new procurement based on the development and distribution of a COVID-19 vaccine, airline traffic and passenger level trends, and projected economic conditions.
Contract Term
The terms of the Contracts will be extended for one year on a month-to-month basis beginning on or about June 1, 2021.
Financial Impact
Additional money in the amount of $1.6 million is needed: approximately $400,000 for ATS's Contract and approximately $1.2 million for ABM's Contract. The additional money will increase the aggregate cost of the Contracts by an amount not to exceed $9.6 million over the six-year aggregate terms of the Contracts. Funds are available in the Aviation Department's operating budget.
Concurrence/Previous Council Action
Contracts 142662 and 142663 were authorized by ordinance on May 18, 2016 with an aggregate cost of $8 million over the original five-year terms of the Contracts.
Location
Phoenix Sky Harbor International Airport, 3400 E. Sky Harbor Blvd.
Council District: 8
Department
Responsible Department
This item is submitted by Deputy City Manager Mario Paniagua and the Aviation Department.