Title
Oracle Mobile Workforce Management Upgrade Services - RFA 2122-WTS-477 Request for Award (Ordinance S-48849)
Description
Request to authorize the City Manager, or his designee, to enter into a contract with Ernst & Young US LLP, to provide Oracle Mobile Workforce Management upgrade services for the Water Services Department. Further request to authorize the City Controller to disburse all funds related to this item. The total value of the contract will not exceed $1.1 million.
Report
Summary
This contract will provide an upgrade to the current Oracle Mobile Workforce Management (MWM) system in use by the Water Services Department (WSD). Approximately seventy crew shifts per day use fifty-four various field activity types to complete on average six hundred field activities. About fifteen dispatchers use the system daily to dispatch crew to complete the field activities. The integration product used to interface with Oracle Customer Care and Billing system is Process Integration Pack for Field Work.
The Water Services Department requests an exception pursuant to Phoenix City Code 42-20 to authorize inclusion in the documents pertaining to this transaction of a limitation of liability provision that otherwise would be prohibited by City Code Section 42-18, to reflect the liability will be no more than five times the contract value.
This item has been reviewed and approved by the Information Technology Services Department.
Procurement Information
In accordance with Administrative Regulation 3.10, standard competition was waived as a result of an approved Determination Memo based on the following reason: Special Circumstances Without Competition.
Ernst & Young US LLP currently supports MWM and is knowledgeable in all of the custom configuration used by WSD. The utility application support as well as support for MWM is very specialized and unique. Seeking competition to contract with another system integrator would be cost prohibitive due to the complexity of the MWM custom configuration and would pose a budgetary risk to the City.
Contract Term
The contract will begin on or about July 1, 2022, for a 1-year term.
Financial Impact
The contract value will not exceed $1.1 million.
Funding is available in the Water Services Department Capital Improvement Program budget.
Department
Responsible Department
This item is submitted by Deputy City Manager Karen Peters and the Water Services Department.