Title
Oracle Customer Care and Billing RTO 2223-WTS-539 - Request for Award (Ordinance S-49720)
Description
Request to authorize the City Manager, or his designee, to enter into an agreement with Ernst & Young, LLP, to provide the Oracle Customer Care and Billing upgrade for the Water Services and Public Works departments. Further request to authorize the City Controller to disburse all funds related to this item. The total value of this agreement will not exceed $3,998,060.
Report
Summary
The Water Services Department, in conjunction with the Information Technology Services, Public Works and Finance departments, provide a customer information and billing system for water, wastewater, solid waste services, and other applicable taxes and fees.
To ensure performance and customer service remain properly supported by this system, the City is proceeding to upgrade to a current on-premise version of Customer Care and Billing. This agreement will require the vendor to assess the City's cloud readiness posture. The upgrade optimizes the base features while minimizing the customizations to strategically enhance security, streamline processes, increase interoperability/integration, increase customer satisfaction, improve flexibility to meet changing needs, and leverage best practices.
This item has been reviewed and approved by the Information Technology Services Department.
Procurement Information
The consultant was selected through a competitive process in accordance with Administrative Regulation 3.10 utilizing the Information Technology Professional Services Qualified Vendors List.
Three vendors submitted offers and are listed below with all bids found to be responsive and responsible. An evaluation committee comprised of City staff evaluated the offers based on the following criteria, with a maximum possible point total of 1100:
- Method of Approach (0-400 points)
- Capabilities (0-250 points)
- Cost of Services (0-200 points)
- Company Qualifications & Experience (0-150 points)
- Key Personnel (0-100 points)
After reaching consensus, the evaluation committee recommends award to the following vendor:
- Ernst & Young, LLP - 846.93 points
Contract Term
The agreement will begin on or about June 1, 2023, for a three-year term with two one-year options to extend.
Financial Impact
The agreement value for Ernst & Young, LLP, will not exceed $3,998,060. Funding is available in the Water Services Department's Capital Improvement Program budget.
Department
Responsible Department
This item is submitted by Deputy City Manager Ginger Spencer and the Water Services and Public Works departments.