Title
Disaster Recovery Services Contract Extension (Ordinance S-45333)
Description
Request to authorize the City Manager, or his designee, to enter into a month-to-month contract extension with Sungard Availability Services, Inc. for disaster recovery services in an amount not to exceed $346,500. Further request authorization for the City Controller to disburse all funds related to this item.
Report
Summary
Sungard Availability Services, Inc. is the City's current provider of disaster recovery services. This request is to extend the contract on a month-to-month basis while research is done into current disaster recovery technologies and a new competitive solicitation is released.
The City uses disaster recovery services to ensure that information technology systems supporting critical City processes and services can be recovered within a short period of time in the event of a disaster. Current services include: alternate locations; reserved computer systems; planning; and communication tools in North America from which to recover critical City business systems in the event that a disaster makes City-owned technology infrastructure inoperable. Examples of critical business systems include: the City's financial and payroll system; human resource system; customer care and billing system; and the court management system.
Procurement Information
In October 2018, the Information Technology Services Department released a Request for Proposals for a new disaster recovery service provider. Only one response was received, and it was deemed non-responsive, requiring a new solicitation. In accordance with Administrative Regulation 3.10, normal competition was waived as the result of a Determination Memo citing the critical need of maintaining disaster recovery services while a new solicitation is conducted.
Contract Term
This request is for a month-to-month contract from March 1, 2019 to no later than Dec. 31, 2020.
Financial Impact
This request is for an amount not to exceed $346,500. Funds are available in the Information Technology Services Department's and Municipal Court's budgets.
Department
Responsible Department
This item is submitted by Acting Deputy City Manager Toni Maccarone, Deputy City Manager Karen Peters, and the Information Technology Services Department and Phoenix Municipal Court.