Title
Answering and Dispatching Services - RFP 63-2307 - Request for Award (Ordinance S-49195)
Description
Request to authorize the City Manager, or his designee, to enter into a contract with Contact One Call Center, Inc., to provide answering and dispatch services for the Street Transportation, Public Works, Water Services, and Planning and Development departments. Further request to authorize the City Controller to disburse all funds related to this item. The total value of the contract will not exceed $320,000.
Summary
This contract will provide answering and dispatch services for emergency and non-emergency calls 24 hours per day, 7 days per week, as needed. These calls include but are not limited to traffic signal malfunctions at intersections; debris blocking the roadways or sidewalks; burst water pipes; construction noise complaints; and plumbing, electrical, and HVAC issues for Public Works buildings.
Procurement Information
The Street Transportation Department conducted a Request for Proposals (RFP) procurement in accordance with City of Phoenix Code Chapter 43 and Administrative Regulation 3.10.
Three vendors submitted proposals deemed responsive and responsible. The panel consisted of staff from the Water Services, Public Works, Street Transportation, and Planning and Development departments. Each proposal was evaluated and scored on the following criteria (1,000 total possible points):
- Experience and Qualifications (400 points)
- Method of Approach (350 points)
- References (100 points)
- Price (150 points)
After reaching consensus, the evaluation committee recommends award to the following vendor:
Vendor Selected
Contact One Call Center, Inc.: Rank 1
Additional Proposers
Daupler, Inc.: Rank 2
Quik Pik, LLC.: Rank 3
Contract Term
The contract will begin on or about Jan. 1, 2023, for a maximum five-year term with no options to extend.
Financial Impact
The aggregate contract value will not exceed $320,000. Funding is available in the Street Transportation, Planning and Development, Water Services, and Public Works departments' operating budgets.
Department
Responsible Department
This item is submitted by Deputy City Manager Mario Paniagua and the Street Transportation Department.