Title
Temporary Event Staffing Services Contract - RFQu QVL PCC 22-001 - Amendment (Ordinance S-52464) - Districts 7 & 8
Description
Request to authorize the City Manager, or his designee, to allow additional expenditures under contracts with Legacy Professional Solutions LLC (158222), Marathon Staffing Group Inc. (158192) and S4 Global Solutions LLC (158221) to provide temporary event staffing services for the Phoenix Convention Center Department (PCCD). Further request to authorize the City Controller to disburse all funds related to this item. The additional expenditures will not exceed $1,600,000.
Report
Summary
These contracts provide temporary labor to support event activities for PCCD clients. The adjustment to these contracts is essential to sustain service levels and meet rising client expectations amid growth in event activity.
Since the contracts' inception, PCCD has seen a measurable shift in business demand. Event bookings have increased by 12 percent, and the number of dark days between events has declined. This compressed schedule requires additional labor to maintain operational continuity, expedite room turnovers, and meet contractually guaranteed timelines.
Client expectations have also evolved. Convention clients now request enhanced services such as midday room resets, expanded cleaning during live events and customized general session designs. These enhancements not only elevate the client experience but also generate additional billable services. The resulting revenue offsets City investment through increased sales tax, hotel bed tax, and repeat bookings.
To further elevate service delivery, PCCD launched its Client Service Level program, offering premium support to high-value clients. This initiative aligns with the department’s mission to enhance the community’s economic vitality and its vision of being a premier convention center.
Approval of this spending authority will enable PCCD to meet client needs, honor contractual obligations and uphold the City’s reputation as a leading convention destination. Without this adjustment, the department risks service disruptions, financial penalties and reduced competitiveness in attracting major conventions.
Contract Term
The contract terms remain unchanged, ending on April 30, 2028.
Financial Impact
Upon approval of $1,600,000 in additional funds, the revised aggregate value of the contracts will not exceed $2,900,000. Funds are available in the Phoenix Convention Center Department’s operating budget.
Concurrence/Previous Council Action
The City Council previously reviewed this request:
- Temporary Event Staffing Services Contracts 158222, 158192 and 158221 (Ordinance S-49544) on April 5, 2023.
Location
Phoenix Convention Center, 100 N. 3rd Street
Orpheum Theatre, 203 W. Adams Street
Symphony Hall, 75 W. 2nd Street
Council Districts: 7 and 8
Department
Responsible Department
This item is submitted by Deputy City Manager Amber Williamson and the Phoenix Convention Center Department.