Title
Phoenix Dial-a-Ride Quality Assurance Monitoring Program Services - RFP PTD25-003 - Request for Award (Ordinance S-51820) - Citywide
Description
Request to authorize the City Manager, or his designee, to enter into a contract with Ability360 to provide quality assurance monitoring services for the City of Phoenix Dial-a-Ride program. Further request to authorize the City Controller to disburse all funds related to this item. The total value of the contract will not exceed $596,400 over five years.
Report
Summary
The Public Transit Department’s Dial-a-Ride program provides shared-ride services to qualified residents unable to use fixed-route transit services. The program complies with the Americans with Disabilities Act (ADA) and Federal Transit Administration requirements. The Dial-a-Ride Quality Assurance Monitoring Program was established to evaluate service through independent monitoring and provide the City with objective, accurate, and measurable data to validate current service trends, identify conditions which may require corrective action, and recommend areas for service improvement.
The contractor will employ ADA-eligible monitoring staff to use the Dial-a-Ride service and complete comprehensive assessments of their experience.
Procurement Information
A Request for Proposals was processed in accordance with City of Phoenix Administrative Regulation 3.10.
One vendor submitted a proposal deemed responsive and responsible. An evaluation committee of City staff evaluated the offer based on the following criteria with a maximum possible point total of 1,000:
Method of Approach (300 points)
Qualifications and Expertise of Personnel (300 points)
Qualifications and Experience of Offeror (200 points)
Price (200 points)
After reaching consensus, the evaluation committee recommends award to the following vendor:
Ability360 (790 points)
Contract Term
The contract term will begin on or about July 1, 2025 for a period of three years with one two-year option to extend, which may be exercised in the sole discretion of the City.
Financial Impact
The aggregate contract value will not exceed $596,400. Funding is available in the Public Transit Department’s budget.
Department
Responsible Department
This item is submitted by Deputy City Manager Mario Paniagua and the Public Transit Department.