Title
Passenger Experience Benchmarking Survey Contract - RFP 23-038 - Request for Award (Ordinance S-50363)
Description
Request to authorize the City Manager, or his designee, to enter into a contract with KPI North America, LLC to manage passenger self-administered Airport Council International's (ACI) surveys for the Aviation Department. Further request to authorize the City Controller to disburse all funds related to this item. The total value of the contract will be up to $600,000.
Report
Summary
This contract will provide the Aviation Department with data from passenger self-administered electronic surveys from departing domestic and international passengers at Phoenix Sky Harbor International Airport. The Contractor will request randomly selected passengers to complete an electronic questionnaire and will tabulate the results of the passengers' feedback using the ACI Airport Service Quality (ASQ) framework. The purpose of the contract is to conduct scientific, comprehensive surveys of airport customers to obtain information on demographics, travel patterns, business versus leisure travelers, desired nonstop destinations, and other information that will guide the Aviation Department in making strategic business decisions to increase air service, maximize revenue opportunities, and improve service delivery to customers.
Procurement Information
In accordance with Administrative Regulation 3.10 a Request for Proposal was issued and two proposals were received and were deemed responsive. An evaluation committee of City staff evaluated the proposals based on the following criteria with a maximum possible point total of 1,000:
Qualifications and Experience of the Vendor and Key Personnel (0-300 points)
Method of Approach (0-275 points)
Pricing (0-250 points)
Samples (0-175 points)
After reaching consensus, the evaluation committee recommends award to the following vendor:
KPI North America, LLC - 875 points
Contract Term
The contract will begin on or about Jan. 1, 2024, for a five-year term with no options to extend.
Financial Impact
The contract value will be up to $600,000 for the total five-year contract term.
Funding is available in the Aviation Department's budget.
Concurrence/Previous Council Action
The Business and Development Subcommittee of the Phoenix Aviation Advisory Board recommended approval of this item on Nov. 2, 2023, by a vote of 3-0; and
The Phoenix Aviation Advisory Board recommended approval of this item on Nov. 16, 2023, by a vote of 6-0.
Location
Phoenix Sky Harbor International Airport - 2485 E. Buckeye Road
Council District: 8
Department
Responsible Department
This item is submitted by Deputy City Manager Mario Paniagua and the Aviation Department.