Title
Disaster Recovery Services (Ordinance S-47193)
Description
Request to authorize the City Manager, or his designee, to amend the term of Agreement 131627 and to authorize additional expenditures for disaster recovery services with SunGard Availability Services, LP (SunGard) in an amount not to exceed $186,000 for the Information Technology Services and Municipal Court departments. Further request authorization for the City Controller to disburse all funds related to this item. Further request exemption from the indemnification and liability provisions of section 42-18 of the City Code.
Report
Summary
SunGard is the City's current provider of disaster recovery services. Continuation of these services will ensure that information technology systems supporting critical City processes and services can be recovered within a short period of time if a disaster makes City-owned technology infrastructure inoperable. Current services include alternate locations, reserved computer systems, planning, and communication tools in North America from which to recover critical City business systems. Examples of critical business systems include the City's financial and payroll system, human resource system, customer care and billing system, and the court management system.
ITS has been working to understand the current DR market offering, obtaining a comprehensive and relevant application criticality list, and further developing the requirements for a new solicitation. As a result of the COVID-19 pandemic, efforts to finalize our research on current disaster recovery technologies and issuance of a new competitive solicitation were impacted. The City will utilize the amended term and funding to finalize, release, and award a new competitive solicitation to a responsive and responsible vendor.
Mitigating the risks to the City in the event of a disaster is critical. Failure to maintain these services would create a loss of productivity, liability to the City, and impact delivery of services to residents.
Contract Term
This contract term will be extended through June 31, 2021, with two, three-month renewal options.
Financial Impact
With the $186,000 in additional spending authority, the contract's revised aggregate value is approximately $2,289,382. Funds are available in the Information Technology Services' and Municipal Court's budgets.
Department
Responsible Department
This item is submitted by Deputy City Manager Toni Maccarone and the Information Technology Services Department.