Title
Comparison Shopping Services and Quality Monitoring Services (Secret Shopper) RFP
Description
Request to authorize the City Manager, or his designee, to issue a Request for Proposals (RFP) for a comparison shopping service contract and a separate quality monitoring service contract at Phoenix Sky Harbor International Airport and Phoenix Deer Valley Airport.
Report
Summary
The Aviation Department is seeking experienced and highly qualified vendors for two separate professional services contracts.
Under the comparison shopping services contract, the successful Proposer will conduct bi-annual pricing analyses between approximately 60 retail and 70 food and beverage concession locations and their respective off-airport locations to ensure each concessionaire is in compliance with the City's Street Pricing Policy as stated in their lease.
Under the quality monitoring services contract, the successful Proposer will conduct regular quality monitoring checks (secret shops) on permitted and contracted ground transportation providers, the airport bus operations contractor, and the airport parking management contractor to ensure compliance with Phoenix City Code, Airport Rules and Regulations, contractual and permit requirements, and the Americans with Disabilities Act.
Procurement Information
Aviation will conduct a RFP process to select one vendor for each contract. Responsive and Responsible Proposers will be evaluated according to the following evaluation criteria:
- Qualifications and Experience of Proposer: 0-450 Points.
- Approach to Scope of Service: 0-350 Points.
- Fees: 0-200 Points.
The highest ranked Proposer for each contract will be recommended for award.
Contract Term
Each contract shall have an initial term of three years, with two one-year extension options, which shall be exercised at the sole discretion of the Aviation Director.
Financial Impact
The total cost of the comparison shopping services contract is not expected to exceed $100,000 per year. The total cost of the quality monitoring services contract is not expected to exceed $40,000 per year. Funds for both contracts are available in the Aviation Department's operating budget.
Location
Phoenix Sky Harbor International Airport, 3400 E. Sky Harbor Blvd. and Deer Valley Airport, 702 W. Deer Valley Road.
Council Districts: 2, 8
Department
Responsible Department
This item is submitted by Deputy City Manager Deanna Jonovich and the Aviation Department.