Title
Hitachi Maintenance and Support (Ordinance S-47113)
Description
Request to authorize the City Manager, or his designee, to authorize additional expenditures for nine months of annual maintenance and support for two of the City's Hitachi storage arrays with Relus Technologies, LLC (Relus), in an amount not to exceed $28,356 for the Information Technology Services Department. Further request authorization for the City Controller to disburse all funds related to this item.
Report
Summary
Relus provides the Information Technology Services Department with annual maintenance and support for two storage arrays that are no longer supported by Hitachi. The maintenance and support costs will provide support 24 hours a day, 7 days a week. Coverage also includes parts replacements, phone support, and on-site support. Maintenance and support are critical, as approximately 40 percent of all city data is stored in this environment. Service interruptions could cause system failures and significant loss of data.
Financial Impact
Additional funds in the amount of $28,356 are needed for continuous coverage. With the $28,356 in additional funds, aggregate costs will not exceed $129,256.
Department
Responsible Department
This item is submitted by Deputy City Manager Toni Maccarone and the Information Technology Services Department.