Title
Dial-A-Ride Service Web Portal Software License and Passenger Notification License/Services Agreement - Amendment (Ordinance S-47587)
Description
Request to authorize the City Manager, or his designee, to execute an amendment to Agreement 148851 with Trapeze Software Group, Inc. to provide additional software licensing for continued web portal trip planning for Phoenix Dial-a-Ride users and add passenger notification capabilities. Further request to authorize the City Controller to disburse all funds related to this item. The additional funding will not exceed $446,457.
Report
Summary
To currently request a Phoenix Dial-a-Ride (DAR) trip, eligible users can either call the City's contracted service provider directly or use an account-based web portal. Once a trip has been requested, the service provider utilizes the City's provided software developed by Trapeze Software Group, Inc. (Trapeze) for scheduling and dispatch.
The current web portal service is a separate Trapeze software product provided by the City’s contracted service provider. But to ensure there is no lapse in customer service or trip scheduling capabilities with any change in service provider under future agreements, the Public Transit Department (PTD) intends to bring this functionality in-house for the City to provide and maintain the software directly.
In addition, PTD seeks to add a software feature known as "passenger notification services," which allows passengers to receive trip reminders and real-time ride status updates by text message or email. That feature also allows passengers to perform an assortment of automated phone functions. The existing phone scheduling system would remain in place for passengers who prefer that method for trip scheduling.
An amendment to Trapeze's agreement would supplement the existing scope to provide for these new software products' licenses, implementation services, long term support services, and SMS (text)/virtual phone services. This item has been reviewed and approved by the Information Technology Services Department.
Financial Impact
The amendment includes the cost of software licensing and implementation of passenger notification services, as well as maintenance and support services through expiration of the City’s agreement with Trapeze on Nov. 30, 2023. Maintenance services include monthly charges for Twilio service, which is a cloud-based service for the text messages and phone calls necessary to implement these new passenger features.
The initial authorization for Maintenance of Software and Licensing Services Agreement 148551 was for an expenditure not-to-exceed $568,328. This amendment will increase the authorization for the agreement by an additional $446,457, for a new total not-to-exceed agreement value of $1,014,782.
Funding is available in the Public Transit Department’s Capital and Operating budgets using Transportation 2050 funds.
Concurrence/Previous Council Action
The City Council approved Maintenance of Software and Licensing Services Agreement 148851 (Ordinance S-45099) on Nov. 7, 2018.
Department
Responsible Department
This item is submitted by Deputy City Manager Mario Paniagua and the Public Transit Department.