Title
Remote Bag Check Services Contract RFA 25-0627- Request for Award (Ordinance S-52002) - District 8
Description
Request to authorize the City Manager, or his designee, to enter into a contract with Baggage Airline Guest Services, LLC (BAGS) to provide remote bag check services at the Consolidated Rental Car Center (RCC), East Economy Parking Lot (EEL), and other locations as determined by demand at Phoenix Sky Harbor International Airport (PHX). Further request to authorize the City Controller to disburse all funds related to this item. The total value of the contract will be up to $11,856,270.
Report
Summary
PHX is committed to elevating customer experience by streamlining the travel process. More than 52 million passengers traveled through PHX in 2024. This contract will provide remote bag check services to relieve congestion at terminal ticket counters and provide passengers with the opportunity to divest their luggage at more convenient locations and bypass traditional ticket counters.
Procurement Information
In accordance with Administrative Regulation 3.10, standard competition was waived as a result of an approved Determination Memo based on the following reason: Special Circumstances Without Competition/Unusual Nature. BAGS is the only service provider with remote airline check-in authorization on file with the Transportation Security Administration and holds master service agreements with seven participating U.S. airlines to provide this service.
Contract Term
The contract will begin on or about September 1, 2025, for a total five-year term with no options to extend.
Financial Impact
The total contract value will be up to $11,856,270 for the total five-year contract term.
Funding is available in the Aviation Department's operating budget.
Location
Phoenix Sky Harbor International Airport, 2485 E. Buckeye Road, Phoenix, AZ 85034
Council District: 8
Department
Responsible Department
This item is submitted by Deputy City Manager Mario Paniagua and the Aviation Department.