Title
Graffiti Protective Coatings Mobile Field Work Order Application (Ordinance S-47408)
Description
Request to authorize the City Manager, or his designee, to enter into a contract with Graffiti Protective Coatings, dba App-Order, to utilize its mobile field work order application, and all necessary support, maintenance and development services for the Neighborhood Services Department Graffiti Busters team. Further request authorization for the City Controller to disburse all funds related to this item. The contract value will not exceed $150,000.
Report
Summary
The Neighborhood Services Department (NSD) Graffiti Busters program is responsible for abating graffiti from a variety of surfaces throughout the City of Phoenix. The graffiti removal team, known as the Graffiti Busters, requires a high level of coordination and logistical support to quickly and efficiently respond to reports of graffiti throughout the City. To support these efforts, the Graffiti Busters' operations require the ability to distribute case work resulting from graffiti removal requests, as well as the ability to track all aspects of the team’s operations, including, but not limited to, turn-around time, graffiti removal locations, equipment and supply inventory, case management and work log data. The existing application used to accomplish this high level of coordination for the Graffiti Busters team is built on outdated and unsupported technology.
To support the team's operations moving forward, NSD is requesting to contract with the vendor to replace the existing application software with the piloted solution. During the current nine-month pilot program the application has resulted in multiple operational improvements for the Graffiti Busters team and a more efficient delivery of services for residents. In the last phase of the pilot, NSD estimated a 14 percent increase in removals when compared to the prior year, despite reduced staffing levels. New or enhanced features developed within the application include the automatic integration of case photos with time/date stamping to case logs, electronic supply and equipment ordering which provide instant communication for supply clerks and eliminates paper ordering forms, and improved GIS mapping resulting in the more accurate location of graffiti site addresses. Additionally, the requested application solution provides for increased mobile functionality for the field team, as well as the ability for office and call center staff to utilize the web-interface to enter new cases or edit case details. This additional functionality may allow for another dated application within the department to potentially be retired in the near future.
This item has been reviewed and approved by the Information Technology Services Department.
Procurement Information
In accordance with Administrative Regulation 3.10, normal competition was waived as a result of a Determination Memo citing that App-Order is the sole source provider equipped with meeting the City’s technical requirements and providing an application designed for graffiti removal operations.
Contract Term
The contract is for a five-year term beginning on or about May 1, 2021, and will not exceed $150,000.
Financial Impact
The aggregate contract value will not exceed $150,000; funds are available in the Neighborhood Services Department’s budget.
Department
Responsible Department
This item is submitted by Deputy City Manager Inger Erickson and the Neighborhood Services Department.