Title
Phoenix Convention Center Ticketing Services - Requirements Contract - RCS 19-001 (Ordinance S-45623)
Description
Request to authorize the City Manager, or his designee, to enter into contract with TicketForce, LLC for Ticketing Services at the Phoenix Convention Center. The five-year aggregate value of the contract will not exceed $650,000. Further request authorization for the City Treasurer to accept and for the City Controller to disburse all funds related to this item. This is a revenue contract anticipated to generate approximately $1,250,000 over the life of the contract.
Report
Summary
The Phoenix Convention Center Department's (PCCD) ticketing program is a key component of overall operations, with the Ticket Office selling approximately 125,000 tickets per year. Services under the contract include providing expertise and the latest ticketing technology, in addition to ticket distribution, management of automated ticket distribution services, software, installation of network computers and field devices, training, data conversion, support and implementation. The contractor provides ticketing services for events at the PCCD, Symphony Hall and Orpheum Theatre.
Procurement Information
The revenue contract solicitation (RCS) was issued Dec. 27, 2018, with responses due Feb. 8, 2019. The procurement was conducted in accordance with Administrative Regulation 3.10. Two firms attended the pre-proposal conference. Two responses were received and were reviewed for minimum qualifications, and all responses were found to be responsive and responsible. Panel members evaluated the responses based on the following criteria established in the RCS:
-Proposed Plan for Ticketing Services (250 points)
-Firm History and Experience (200 points)
-Cost Proposal (Revenue Sharing and Equipment) (300 points)
-Internal Control (150 points)
-Customer Service (100 points)
The evaluation panel recommendations were reached by consensus in consideration of the above criteria and the panel is recommending award to TicketForce, LLC. The results of the evaluation panel scoring are as follows:
#1 TicketForce, LLC: 830 points (out of a possible 1,000)
#2 SquadUp, Inc: 309.40 points (out of a possible 1,000)
The City Transparency policy is in effect until the resultant Agreement from this RCS is awarded.
Contract Term
The contract term is for five years covering July 1, 2019, through June 30, 2024, with no extension options.
Financial Impact
This is a revenue-generating contract and is anticipated to result in approximately $1,250,000 in revenue over the life of the contract. Expenses over the life of the contract for services associated with the ticket program are anticipated not to exceed $650,000. Funds are available in the Phoenix Convention Center operating fund.
Public Outreach
The RCS was advertised on the City of Phoenix website, the Arizona Business Gazette and International Association of Venue Managers (IAVM) weekly electronic publication.
Department
Responsible Department
This item is submitted by Assistant City Manager Milton Dohoney, Jr. and the Phoenix Convention Center Department.