Title
Employee Assistance Program/Elder Care Services for City of Phoenix Employees, Retirees, and Their Household Members (Ordinance S-43321)
Description
Request authorization for the City Manager, or his designee, to enter into a contract with ComPsych Corporation to provide Employee Assistance Program/Elder Care benefits for benefit-eligible (non-Fire) City employees, retirees, and their household members beginning April 1, 2017. Further request authorization for the City Controller to disburse all funds related to this item throughout the life of the contract, as necessary.
Report
Summary
The Employee Assistance Program (EAP) is an employer-paid benefit program that assists employees and their family members with personal problems and work-related problems that may impact their job performance, health, and/or mental and emotional well-being. Elder Care Services provide resources, evaluations, and referrals to employees for the elder care needs of their parents or grandparents. Issues such as the ability to live independently and to perform daily living activities are assessed and needed resources are identified.
Procurement Information
A Request for Proposals (RFP) for EAP/Elder Care services was posted on March 2, 2016. Seven firms submitted responses: Beacon; Cigna; ComPsych; E4Health; EAP Consultants; EAP Preferred; and MHN. The RFP requested information on providing employee assistance benefits to include telephonic and face-to-face counseling, Police critical incident response, substance abuse program, work life balance, supervisory EAP referral training, and elder care programs and services.
The proposals were forwarded to a four-member evaluation committee with representatives from the Human Resources and Police departments and a representative from the City's Health Care Task Force. The evaluation committee reviewed the vendors based on the following criteria as outlined in the RFP: plan coverage, pricing, provider network, customer service, and compliance with the RFP. Based on the submittal review, the committee members unanimously recommended MHN as the provider. On June 1, 2016, City Council approved the selection and authorized the City Manager to enter into a contract with MHN (Ordinance S-42572, Contract No. 144386-0).
MHN and the City have decided to terminate the contract for convenience effective March 31, 2017. The selection committee reconvened for an interview process and ComPsych Corporation, a finalist in the March 2016 RFP process, was unanimously selected and has agreed to the scope of work and pricing of the existing EAP contract and can transition services by April 1, 2017.
Contract Term
The initial contract term will be three years, effective April 1, 2017, with the option to renew for two additional years in one-year increments, which may be exercised by the City Manager or his designee.
Financial Impact
Funding for this contract is available in the Human Resources and Police departments' budgets. Annual contract cost is expected to be $350,000, not to exceed $1,750,000 over the five-year life of the contract.
Concurrence/Previous Council Action
The City of Phoenix labor groups and the Health Care Task Force were notified of this recommendation; no issues were raised.
Location
Citywide.
Department
Responsible Department
This item is submitted by Assistant City Manager Milton Dohoney, Jr. and the Human Resources Department.