Title
Verification of Employment/Income and Unemployment Cost Management Services (Ordinance S-46877)
Description
Request to authorize the City Manager, or his designee, to enter into a contract with Frontline eSolutions, LLC, dba uConfirm to provide verification of employment and income services at no cost to the City, and with Sheakley Uniservice, LLC, to provide unemployment cost management services in an amount not to exceed $40,000 over five years. Further request authorization for the City Controller to disburse all funds related to this item.
Report
Summary
The verification of employment and income service agreement is needed to provide 24-hours-per-day, 7-days-per-week verifications for current employees, former employees, and retirees who are applying for personal loans, mortgages, property rental, other employment, social service agency assistance, and other purposes. The commercial verifiers pay the verification fee to the Contractor. No fees are charged to the City, the person needing the reference, or a social service agency. The agreement relieves City staff from responding to reference checks.
The unemployment cost management service is needed to respond to all unemployment insurance claims. Contractor will process all initial claims, review benefit decisions and appeals, and act as the City's agent and Attorney in Fact for disputed claims. The agreement relieves City Human Resources and Law Department staff from managing this process.
Procurement Information
A Request for Proposals, RFP HR 20-119, was conducted in accordance with Administrative Regulation 3.10. The solicitation included both verification of employment and income services and unemployment cost management services. Offerors could submit for one or both services. The Human Resources Department received six proposals: two submitted for verification of employment/income only; two for unemployment cost management services only; and two offered for both services. Three submittals were deemed nonresponsive. The notice of solicitation was emailed to 708 vendors registered in ProcurePHX.
The offers were scored on the following criteria: Qualifications and Experience (250 points), Method of Approach (450 points) and Price (300 points). The evaluation committee determined that one proposal for each service was within the competitive range, and those Offerors were requested to provide a Best and Final Offer (BAFO). After reviewing the BAFO responses, it was the consensus of the evaluation committee to recommended awarding the contracts as follows:
Verification of Employment/Income: Frontline eSolutions, LLC dba uConfirm
Unemployment Cost Management Services: Sheakley Uniservice, LLC
The Finalists and their scores are listed below:
Verification of Employment/Income:
Frontline eSolutions, LLC dba uConfirm 955.00
Unemployment Cost Management Services:
Sheakley Uniservice, LLC 858.56
Unemployment Solutions For You, LLC 525.00
The Human Resources Director recommends the offers from Frontline eSolutions, LLC dba uConfirm and Sheakley Uniservice, LLC be accepted as the highest scored, responsive, and responsible offerors.
Contract Term
The five-year contract shall begin on or about Dec. 3, 2020.
Financial Impact
There is no cost to the City associated with the verification of employment and income agreement. The aggregate five-year contract value for unemployment cost management services shall not exceed $40,000. Funds are available in the Human Resources Department's budget.
Department
Responsible Department
This item is submitted by Deputy City Manager Toni Maccarone and the Human Resources Department.