Title
Airports Council International
Description
For $200,000 in payment authority to contract with the Airports Council International (ACI), a globally recognized leader in airport passenger survey, to provide its Airport Service Quality (ASQ) survey program. The ASQ survey program offered by ACI utilizes a proprietary methodology consisting of face-to-face surveys, statistical sampling and analysis. It is a common practice for large hub airports such as Phoenix Sky Harbor International Airport in the aeronautical industry to run passenger surveys and analyses for collecting passenger profiles, travel and spending habits. The ASQ survey also enables peer airport benchmarking, which allows staff to measure its services against those airports known to be leaders in one or more aspects of their operations. Such information is helpful for the airport in continuing to enhance the service level provided to the traveling public.