Title
Claims Adjusting, Damage Appraisal, and Subrogation Services Contract - RFQu-25-0552 Request for Award (Ordinance S-52215) - Citywide
Description
Request to authorize the City Manager, or his designee, to enter into contracts with Carl Warren & Company, LLC; Claims Management Resources, Inc. dba CMR; Copper Claims Services, Inc.; Crawford & Company; Custard Insurance Adjusters, Inc.; and Royal Roofing & Exteriors, LLC dba Royal Roofing and Exteriors to provide claims adjusting, damage appraisal, and subrogation services for the Finance Department. Further request to authorize the City Controller to disburse all funds related to this item. The total value of the contracts will not exceed $2,000,000.
Report
Summary
These contracts will provide additional support to the City's Risk Management Division during peak periods. The contractors will provide services such as investigating, adjusting and settling or denying claims, when appropriate, on behalf of the City, for liability claims alleged to have been caused by the City. Since the previous solicitation for these services, the Finance Department has identified a need for subrogation services to be included under these contracts. The most common types of liability claims that are likely to be assigned are those associated with Police and Fire operations; use of heavy equipment; maintenance of premises open to the general public, including parks and libraries; street design and maintenance; contained and uncontained trash pickup, removal and recycling; the treatment and distribution of water and wastewater; and the operation of a variety of motor vehicles. These contracts will ensure that all claims are managed and resolved in a timely manner.
Procurement Information
A Request for Qualifications procurement was processed in accordance with Administrative Regulation 3.10 to establish a Qualified Vendor List (QVL).
Ten offerors submitted qualifications and six were deemed to be responsive and responsible. The offers were evaluated as pass or fail based upon the minimum qualifications. The procurement officer recommends awards to the following offerors:
- Carl Warren & Company, LLC
- Claims Management Resources, Inc. dba CMR
- Copper Claims Services, Inc.
- Crawford & Company
- Custard Insurance Adjusters, Inc.
- Royal Roofing & Exteriors, LLC dba Royal Roofing and Exteriors
Contract Term
The contracts will begin on or about October 1, 2025, for a five-year term with no options to extend.
Financial Impact
The aggregate value of the contracts will not exceed $2,000,000 for the aggregate term. Funds are available in the Risk Management Self-Insurance Trust.
Department
Responsible Department
This item is submitted by City Manager Jeffrey Barton and the Finance Department.