Legislation Details

File #: 26-0739   
Type: Ordinance-S Status: Adopted
Meeting Body: City Council Formal Meeting
On agenda: 5/6/2026 Final action: 5/6/2026
Title: Water Services Utility Document Print, Mail, Archive and Retrieval Services - Amendment (Ordinance S-52846) - Citywide
District: Citywide

Title

Water Services Utility Document Print, Mail, Archive and Retrieval Services - Amendment (Ordinance S-52846) - Citywide

 

Description

Request to authorize the City Manager, or his designee, to execute an amendment to Contract 143079 with Pinnacle Data Systems LLC to extend the contract term. Further request to authorize the City Controller to disburse all funds related to this item. No additional funds are needed, request to continue using ordinance S-42748.

 

Report

Summary

The purpose of the agreement is to provide utility bill processing, printing and delivery to approximately 465,000 customers per month, or 22,000 per day, for a yearly revenue of $850 million dollars for water, sewer, solid waste, taxes, fees and mandates.

 

The recent solicitation process was unsuccessful in awarding a new contract, creating the need for additional time on the current agreement to allow the City of Phoenix Water Services Department to conduct a competitive procurement process with sufficient time for the awarded vendor to transition into the City's encrypted VPN tunnel link without a gap in services.

 

This item has been reviewed and approved by the Information Technology Services Department.

 

Contract Term

Upon approval, the contract will be extended through December 31, 2028.

 

Financial Impact

The aggregate value of the contract will not exceed $16,695,000 and no additional funds are needed.

 

Funding is available in the Water Services Department's Operating budget.

 

Concurrence/Previous Council Action

The City Council previously approved these requests:

  • Water Services Utility Document Print, Mail, Archive and Retrieval Services Agreement 143079 (Ordinance S-42748) on June 22, 2016.
  • Amendment extension (Ordinance S-49706) on May 31, 2023, to extend term until June 30, 2026.

 

Department

Responsible Department

This item is submitted by Assistant City Manager Ginger Spencer and the Water Services Department.