Title
Authorization to Enter into Agreement with Contact One Call Center Inc., for After-Hours Answering and Dispatch Services (Ordinance S-44087)
Description
Request to authorize the City Manager, or his designee, to enter into a contract with Contact One Call Center, Inc., for After-Hours Answering and Dispatch Services and to exercise contract options as necessary. The aggregate contract value will not exceed $137,000 over the life of the contract. Further request authorization for the City Controller to disburse all funds related to this contract.
Report
Summary
The Street Transportation and Public Works departments will use this contract to answer and dispatch emergency and non-emergency after hours, weekends, and holiday calls. These calls include but are not limited to traffic signal outages/malfunctions at intersections, debris blocking the roadways or sidewalks, plumbing, electrical and HVAC issues.
Procurement Information
In accordance with Administrative Regulation 3.10, the Street Transportation Department conducted a Request for Proposal (RFP) procurement process. The original RFP was issued on Aug. 1, 2017. During the procurement process, the Public Works Department requested to be included in the solicitation for its after-hours answering and dispatch needs. An addendum was issued on Aug. 25, 2017, to include Public Works facilities.
Proposals were received from three firms. One proposal was deemed non-responsive and therefore disqualified from the evaluation process. The selection committee thoroughly reviewed and scored all proposals and reached consensus in recommending award of the contract to Contact One Call Center, Inc. as the successful proposer.
The final scores were as follows:
Contact One Call Center, Inc.: 960
ENCO Utility Services: 671
Contract Term
The contract term will be for a two-year period starting Jan. 1, 2018, and ending Dec. 31, 2019, with options to extend up to three additional years.
Financial Impact
The aggregate contract value will not exceed $137,000 over the life of the contract. Funds are available in the Street Transportation and Public Works Departments' operating budgets.
Department
Responsible Department
This item is submitted by Deputy City Managers Mario Paniagua and Karen Peters and the Street Transportation and Public Works departments.