Title
Oracle Customer Care and Billing - Amendment (Ordinance S-51533) - Citywide
Description
Request to authorize the City Manager, or his designee to execute an amendment to Agreement 159377 with Ernst & Young, LLP to provide additional funding to the agreement. Further request to authorize the City Controller to disburse all funds related to this item. The additional expenditures will not exceed $420,000.
Report
Summary
The purpose of the amendment is to request additional funds for professional services for the implementation of the upgrade to the Oracle Customer Care and Billing (CC&B) system for the Water Services and Public Works departments. This amendment is necessary to ensure the CC&B upgrade continues uninterrupted.
This item has been reviewed and approved by the Information Technology Services Department.
Contract Term
The contract term remains unchanged, ending on December 31, 2026.
Financial Impact
Upon approval of $420,000 in additional funds, the revised aggregate value of the contract will not exceed $4,418,060. Funds are available in the Water Services and Public Works departments' Capital Improvement Program budget.
Concurrence/Previous Council Action
The City Council approved:
Oracle Customer Care and Billing Upgrade Agreement (Ordinance S-49720) on May 31, 2023.
Department
Responsible Department
This item is submitted by Deputy City Managers Ginger Spencer and Mario Paniagua, and the Water Services and Public Works departments.