Title
FreshStrategies and Solutions LLC
Description
For $150,000 in payment authority for a new contract, entered on or about Jan. 1, 2024, for a term of five-years to provide Guest Service Training for the Phoenix Convention Center Department (PCCD). This contract will provide the PCCD with expertise through customized training and hospitality services, including but not limited to: training in hospitality sales and event management, service excellence program development, volunteer, usher and venue host program development, ongoing guest experience training support, service recovery program development, in addition to other services such as process mapping, mystery shopper program development and organizational needs assessments.