Title
Phoenix Convention Center Ticketing Contract Extension (Ordinance S-44161)
Description
Request to authorize the City Manager, or his designee, to extend the current contract with TicketForce, LLC from Nov. 30, 2018 to June 30, 2019. Further request authorization for the City Treasurer to accept, and the City Controller to disburse, all funds related to this item. The estimated annual revenue for this contract is $152,000.
Report
The Phoenix Convention Center Department's (PCCD) ticketing program is a key component of overall operations. Effective ticketing services are essential to setting the PCC apart from the competition and achieving the vision of being the premier convention and entertainment complex in North America. The current contractor, TicketForce, has provided expertise in several areas that include but are not limited to the following: ticket distribution, management of automated ticket distribution services, software, installation of network computers and field devices, training, data conversion, support and implementation. The contractor provides ticketing services for events at the Phoenix Convention Center, Symphony Hall and Orpheum Theatre.
Contract Term
The current ticketing contract expires on Nov. 30, 2018. In order to avoid potential impacts during the prime consumer show and theater season between September and May, staff recommends an extension of the existing contract to June 30, 2019. Extending the contract for an additional seven months will ensure minimal impacts to ticketed public shows and theater events and allow for a smoother transition should there be a change in the ticketing provider. In addition, this amendment would require the current provider to continue to fulfill ticketing obligations on events currently under sale by this provider. This will allow any transition to be seamless for show promoters and patrons.
Financial Impact
The TicketForce contract is a revenue contract. The agreement will provide PCCD with per-ticket revenue equal to 40 percent of customer fees collected. The estimated annual revenue for this contract is $152,000.
Location
Services will be provided at the Phoenix Convention Center & Venues, 100 N. 3rd St.
Council Districts: 7 and 8
Department
Responsible Department
This item is submitted by Assistant City Manager Milton Dohoney, Jr. and the Phoenix Convention Center Department.