Title
Oracle Customer Care and Billing (Ordinance S-50271)
Description
Request to authorize the City Manager, or his designee, to grant an exemption from the indemnification and liability provisions of section 42 - 18 of the City Code and allow inclusions of indemnification and limitation of liability provisions in the agreement with Ernst & Young U.S., LLP as previously authorized by Ordinance S-49720 for the technical upgrade to the Oracle Customer Care and Billing (CC&B). No additional funds are needed.
Report
Summary
Ernst & Young U.S., LLP was selected through a competitive process to perform a technical upgrade to Oracle CC&B software. The Water Services Department, in conjunction with the Information Technology Services, Public Works and Finance departments, provide a customer information and billing system for water, wastewater, solid waste services, and other applicable taxes and fees.
This CC&B upgrade aims at optimizing the base features while minimizing the customizations to strategically enhance security, streamline processes, increase interoperability/intergration, increase customer satisfaction, improve flexibility to meet changing needs, and leverage best practices.
This item has been reviewed and approved by the Information Technology Services Department.
Contract Term
This is a three-year contract term, with two one-year options to extend for a maximum five-year contract term.
Financial Impact
There is no financial impact related to this request, as funding for this agreement was approved as part of Ordinance S-49720. This request is only for authorization to grant an exception from the indemnification and liability provisions of City Code section 42 - 18.
Concurrence/Previous Council Action
This contract was originally approved by City Council on May 31, 2023 (Ordinance S-49720).
Department
Responsible Department
This item is submitted by Deputy City Managers Ginger Spencer and Mario Paniagua, and the Water Services and Public Works departments.