Title
OrangeBoy, Inc. Savannah Web-based Customer Engagement Services Platform Contract - EXC 23-009 - Request for Award (Ordinance S-49336)
Description
Request to authorize the City Manager, or his designee, to enter into a contract with OrangeBoy, Inc. to provide a web-based customer engagement service platform for the Library Department. Further request to authorize the City Controller to disburse all funds related to this item. The total value of the contract will not exceed $165,000.
Report
Summary
This contract will provide the Phoenix Public Library (PPL) with a web-based customer engagement service platform, Savannah. Savannah is an integral tool for the PPL Performance Analysis, Segmentation, and Customer Engagement Strategy Services project. The Savannah platform will provide real-time library performance analytics, provide collaboration with a national library peer network, and tailor library customer messaging and community engagement. Savannah will assist PPL with the development and maintenance of library customer engagement and retention.
This item has been reviewed and approved by the Information Technology Services Department.
Procurement Information
In accordance with Administrative Regulation 3.10, standard competition was waived as a result of an approved Determination Memo based on the following reason: Special Circumstances Without Competition. Phoenix Public Library has had a prior shared data relationship with OrangeBoy, Inc. (entered into in 2014). OrangeBoy, Inc. services are specialized for the public library market on a national level and is uniquely qualified to provide robust business analytics, library customer segmentation, library customer engagement communications and library strategic planning services.
Contract Term
The contract will begin on or about Feb. 1, 2023, for a five-year term with no options to extend.
Financial Impact
The total contract value will not exceed $165,000 for the five-year term.
Funding is available in the Library Department's budget.
Department
Responsible Department
This item is submitted by Deputy City Manager Inger Erickson and the Library Department.