Title
City of Phoenix and Arizona State University Police Response to Calls-for-Service Project
Description
This report provides an update to the Public Safety and Justice Subcommittee on the Phoenix Police Department's overall strategy to address ongoing staffing issues and workload challenges. This project provides an analysis of current Phoenix police responses to citizen requests for service and recommendations for alternative response options.
THIS ITEM IS FOR INFORMATION AND DISCUSSION.
Report
This project provides an analysis of current Phoenix police responses to citizen requests for service and recommendations for alternative response options. The project is looking at how calls for service are handled in the Communications Center and in the field. The project has two primary components:
Component 1
An analysis of all calls for service in 2021 across approximately 200 call types, with an in-depth review of 8 priority call types:
- Vehicle crashes with no injuries and minor property damage
- Civil matters
- Check welfare
- Noise complaints
- Parking complaints (when parking officers unavailable)
- Intrusion alarms
- Abandoned vehicles
- Found property
The study is reviewing research and practices from other jurisdictions, regarding the police handling of these call types and will determine the cost-effectiveness of response alternatives.
Component 2
An in-depth review of calls involving mentally ill persons to determine whether mental illness was a significant factor in the call, and, if so, how.
Department
Responsible Department
This item is submitted by Assistant City Manager Lori Bays and the Police Department.