Title
Phoenix Dial-a-Ride Quality Assurance Monitoring Program Services - RFP PTD19-004 (Ordinance S-45706)
Description
Request to authorize the City Manager, or his designee, to enter into a contract with Ability360 for the purpose of providing professional administration services of the Quality Assurance Monitoring Program for the City of Phoenix Dial-a-Ride service. Further request authorization for the City Controller to disburse funds in an amount not to exceed $500,200.
Report
Summary
The Public Transit Department is committed to ensuring public transportation services comply with established requirements and regulations, and meet passenger expectations. The Phoenix Dial-a-Ride Quality Assurance Monitoring Program was established to evaluate service through independent monitoring and provide the City with objective, accurate, and measurable data to validate current service trends, identify conditions which may require corrective action, and recommend areas for improvement.
The contractor will employ monitoring staff that are Americans with Disabilities Act (ADA) eligible to use paratransit (Dial-a-Ride) service to conduct assessments of a minimum 100 trips per month, which represents approximately 10 percent of current Phoenix Dial-a-Ride daily service levels.
Procurement Information
The Public Transit Department issued a Request for Proposals (RFP PTD19-004) on Feb. 20, 2019 to solicit proposals for Phoenix Dial-a-Ride Quality Assurance Monitoring Program Services. This RFP was conducted in accordance with Administrative Regulation 3.10.
Two proposals were received on March 15, 2019. One proposal was deemed non-responsive for failure to include required proposal documents in its proposal submission by the solicitation due date and time. The Offeror was notified of the non-responsiveness determination on March 19, 2019. No protest was filed by the protest deadline of March 26, 2019.
The proposal received from Ability360 was scored by an evaluation panel based on the following criteria:
- Understanding of the Scope of Work (up to 300 points).
- Price Proposal (up to 300 points).
- Qualifications and Experience of Staff (up to 200 points).
- Qualifications, Experience and Financial Capability of Offeror (up to 200 points).
The proposal from Ability360 scored a total of 843 points out of 1,000 total available points. In relation to historical contract pricing, the pricing for these services is determined to be fair and reasonable. Public Transit staff concurs with the evaluation committee's decision and recommends awarding the contract for Phoenix Dial-a-Ride Quality Assurance Monitoring Program Services as the best overall proposal and best value to the City based on the evaluation criteria.
Contract Term
The contract consists of a three-year base agreement with two one-year options to extend, to be exercised only if it is in the City's best interest to do so. The contract term will begin on or about Sept. 1, 2019 and end on Aug. 31, 2024, if both options are exercised.
Financial Impact
The aggregate contract value, including all option years, shall not exceed $500,200. The estimated amount for the first contract year (Sep. 1, 2019 - Aug. 31, 2020) is $94,212. Transportation 2050 Funds are available in the Public Transit Department's proposed 2019-20 operating budget for the period of Sept. 1, 2019 - June 30, 2020.
Concurrence/Previous Council Action
This item was recommended for approval at the Aviation and Transportation Subcommittee meeting on May 28, 2019, by a vote of 3-0.
Department
Responsible Department
This item is submitted by Deputy City Manager Mario Paniagua and the Public Transit Department.