Title
Managed Services, Customer Information System RFA-1819-WCS-201 - Amendment (Ordinance S-51111)
Description
Request to authorize the City Manager, or his designee, to execute an amendment to Contract 150207 with Ernst & Young US LLP to provide additional time and additional funding to the agreement. Further request to authorize the City Controller to disburse all funds related to this item. The additional expenditures will not exceed $2,127,070.
Report
Summary
The purpose of this amendment is to extend the term of the agreement for an additional year and provide additional funds which will provide continuity of the Customer Information System (CIS) Solution services to manage the day-to-day operation of the Oracle Customer Care and Billing System version 2.4 (CC&B) 24-hours a day, seven days per week while CC&B undergoes a system upgrade to version 2.9.
This item has been reviewed and approved by the Information Technology Services Department.
Contract Term
Upon approval the contract will be extended through June 30, 2025.
Financial Impact
Upon approval of $2,127,070 in additional funds, the revised aggregate value of the contract will not exceed $11,682,877.
Funds are available in the Water Services Department’s budget.
Concurrence/Previous Council Action
The City Council previously reviewed this request:
- Managed Services Customer Information Services (CIS) Contract 150207 (Ordinance S-45739) on June 5, 2019.
Department
Responsible Department
This item is submitted by Deputy City Managers Ginger Spencer and Mario Paniagua and the Water Services and Public Works departments.