Title
Airport Luggage Cart Service - Request to Issue Revenue Contract Solicitation
Description
Request to authorize the City Manager, or his designee, to issue a revenue contract solicitation (RCS) for the airport luggage cart services at Phoenix Sky Harbor International Airport (PHX).
Report
Summary
PHX is America's Friendliest Airport® when it comes to customer service. As the largest economic engine in the state of Arizona, PHX strives to deliver a world-class experience to every customer, every day. The contract for airport luggage cart rental services will provide passengers with an option to manage their luggage on demand through PHX to their destination.
The City of Phoenix Aviation Department is seeking proposals from qualified firms to manage and operate a first-class luggage cart rental service. PHX has a responsibility to provide practical, economical, reliable, and attractive luggage cart rental service at a reasonable price to its customers. Luggage cart rental services will cover the following airport locations:
- Terminal 3 pre/post security;
- Terminal 4 pre/post security;
- Curbside locations at Terminals 3 and 4;
- Rental Car Center;
- Airport parking garages and Sky Train Stations; and
- Select non-public access areas of the airport such as the Federal Inspection Station at Terminal 4.
There is no charge for luggage carts at the Federal Inspection Station.
Luggage carts at the Rental Car Center will remain no cost until the Sky Train is completed in Q2 or 2022.
The successful respondent will provide labor, materials, equipment, supervision, and a method of communication for the non-exclusive right to furnish, operate, maintain, and manage a luggage cart rental service program for the traveling public at all locations where luggage cart equipment is required throughout PHX. Luggage cart rental services generated sales of $542,630 in 2019 (pre-COVID). Current year to date (as of October), cart rental services have generated sales of $203,540.
Procurement Information
The Aviation Department will issue an RCS to select a service provider to provide the required luggage cart rental services. Aviation intends to issue the RCS in December 2020 and estimates that the contract will be awarded in July 2021.
Evaluation Criteria
Evaluation criteria for responsive and responsible respondents is as follows:
- Experience and qualifications;
- Management plan;
- Operational plan; and
- Maintenance plan.
Contract Term
The term of the contract will be five years and will contain no option to extend the term.
Financial Impact
The successful respondent will pay monthly based on a percentage of gross sales.
Concurrence/Previous Council Action
The Phoenix Aviation Advisory Board recommended this item for approval on Nov. 19, 2020, by a vote of 7-1.
The Transportation, Infrastructure and Innovation Subcommittee recommended this item for approval on Jan. 6, 2021, by a vote of 4-0.
Location
Phoenix Sky Harbor International Airport - 3400 E. Sky Harbor Blvd.
Council District: 8
Department
Responsible Department
This item is submitted by Deputy City Manager Mario Paniagua and the Aviation Department.