Title
Customer Information System Managed Services Contract - RFP 2425-WCS-680- Request for Award (Ordinance S-51939) - Citywide
Description
Request to authorize the City Manager, or his designee, to enter into contracts with Ernst & Young LLP and RCC Global, LLC., to provide managed services to the Customer Information System (CIS) for the Water Services and Public Works departments. Further request to authorize the City Controller to disburse all funds related to this item. The total value of the contracts will not exceed $15,620,770.
Summary
This contract will provide the Water Services and Public Works departments with managed services including Primary Support Services and Batch Operation Services, to operate, maintain and improve the CIS on a 24/7 basis. The CIS consists of various system applications utilized to support a range of customer service operations including customer contact centers, account management, credit management, meter reading, work management, field activities and financial management.
This item has been reviewed and approved by the Information Technology Services Department.
Procurement Information
A Request for Proposal procurement was processed in accordance with City of Phoenix Administrative Regulation 3.10.
Four vendors submitted proposals deemed responsive and responsible. An evaluation committee of City staff evaluated the offers based on the following criteria with a maximum possible point total of 1,000:
Capability/Experience (0-470 points)
Method of Approach (0-280 points)
Cost (0-250 points)
After reaching consensus, the evaluation committee recommends award to the following vendors:
For Primary Support Services:
Ernst & Young, LLP (721.69 points) - Primary Vendor
RCC Global, LLC. (717.50 points) - Secondary Vendor
For Batch Support Services:
RCC Global, LLC. (825.00 points) - Primary Vendor
Ernst & Young, LLP (645.63 points) - Secondary Vendor
Contract Term
The contracts will begin on or about June 1, 2025 for a five-year term with no options to extend.
Financial Impact
The aggregate contracts value will not exceed $15,620,770.
Funding is available in the Water Services and Public Works departments Operating budgets.
Department
Responsible Department
This item is submitted by Deputy City Managers Ginger Spencer and Mario Paniagua and the Water Services and Public Works departments.