Title
Verint Audio Log System Upgrade and Professional Services - Requirements Contract - EXC 21-042 (Ordinance S-47306)
Description
Request to authorize the City Manager, or his designee, to enter into a contract with Goserco, Inc. to purchase the Verint Audio Log System upgrade and professional services for the Phoenix Fire Department. Further request authorization for the City Controller to disburse all funds related to this item. The aggregate contract value will not exceed $637,000.
Report
Summary
The Phoenix Fire Regional Dispatch Center utilizes the Goserco Verint Audio Log System to record all calls coming into both the dispatch sites at 150 S. 12th St. and 2425 W. Lower Buckeye Road. The dispatch sites are used to receive 9-1-1 emergency calls, dispatch fire and emergency medical services personnel, assign, and monitor radio communications for the Phoenix Fire Department and their 28 regional partners. The system plays a vital role in recording, logging, and storing all calls received by both dispatch centers. The recordings are used for work review, public records requests, and legal requirements. The current system is outdated and can no longer be supported. The new system will serve as a critical public safety system that requires a certified vendor to upgrade and provide continued support and patches. Goserco is the current maintenance provider and is certified to perform work on the Verint Audio Log System.
This item has been reviewed and approved by the Information Technology Services Department.
Procurement Information
In accordance with Administrative Regulation 3.10, normal competition was waived as a result of an approved Determination Memo which stated the current Verint Audio Log System hardware is not in compliance with the City’s information technology security and will not support a server upgrade. If the system fails, the department will lose critical data and information resulting in the department to be non-compliant for legal and public records requests.
The Deputy Finance Director recommends that the contract with Goserco, Inc. be accepted.
Contract Term
The five-year contract term will begin on or about Feb. 17, 2021.
Financial Impact
The aggregate contract value will not exceed $637,000; funds are available in the Fire Department's budget.
Department
Responsible Department
This item is submitted by Assistant City Manager Jeff Barton and the Fire Department.