Title
Request to Issue a Revenue Contract Solicitation for Taxicab Services at Phoenix Sky Harbor International Airport (Ordinance S-52009) - District 8
Description
Request to authorize the City Manager, or his designee, to issue a Revenue Contract Solicitation (RCS) for Taxicab Services at Phoenix Sky Harbor International Airport (PHX) and to extend current contracts for Taxicab Services on a month-to-month basis, if necessary, until new contracts are executed, for a period not to exceed 12 months.
Report
Summary
The goal of this RCS is to maintain a high level of reliable, on-demand Taxicab availability at the PHX terminals to support customer demand. On-demand Taxicab transportation has been a long-standing, valuable service to PHX customers and issuing a RCS allows for the continued provision of quality Taxicab services for PHX customers. The Aviation Department is proposing to enter into four contracts for Taxicab Services consisting of two large operators and two small operators. The successful large operator respondents will be awarded 60 vehicle slots each, and the small operator respondents will be awarded 35 vehicle slots each, for a total of 190 vehicle slots.
Procurement Information
The successful respondents identified through the RCS must meet all minimum solicitation and contractual requirements, including:
Large Contracts
- Company must have a minimum of three years of experience operating a Taxicab service at a medium or large hub airport;
- General Manager must have a minimum of three years of experience managing operations of a minimum of 35 dispatched-vehicle passenger service fleet;
- Minimum of 10 percent of each contract fleet must include wheelchair accessibility;
- Wheelchair-accessible vehicles must have a 24/7 on-call response;
- Maintain a minimum of 15 percent small business participation;
- All vehicles in the fleet must have rear-seat credit card terminals and a Public Safety Monitoring System;
- All alternative fuel vehicles, including; E-85, Hybrid, Plug-in Hybrid Electric, Electric.
Small Contracts
- General Manager must have a minimum of two years of experience managing operations of a minimum of 15 dispatched-vehicle passenger service fleet;
- Minimum of 10 percent of each contract fleet must include wheelchair accessibility;
- Wheelchair accessible vehicles must have a 24/7 on-call response;
- One small operator contract opportunity must maintain 100 percent of vehicles operated by owner/operators;
- All vehicles in the fleet must have rear-seat credit card terminals and a Public Safety Monitoring System;
- All alternative fuel vehicles, including; E-85, Hybrid, Plug-in Hybrid Electric, Electric.
The top two highest-ranked respondents of each large and small operator categories will be recommended for the Taxicab Services contract award, and no single respondent will be awarded more than one contract. The Aviation Department intends to issue this RCS on or about June 2025, with an estimated award in April 2026. Solicitation responses will be evaluated based on the following criteria:
- Business and Operations Plan
- Qualifications and Experience of Respondent
- Qualifications and Experience of General Manager
- Customer Service Plan
- Driver/Owner-Operator Plan
Contract Term
The contract term for each new contract will be for five years, with one, two-year extension option to be exercised at the sole discretion of the Aviation Director. Current service contracts will expire on April 30, 2026. Extending current contracts on a month-to-month basis until new contracts are executed, not to exceed 12 months, will allow for the completion of the Taxicab Services solicitation while ensuring uninterrupted service provision to PHX customers.
Financial Impact
The City expects to receive revenues estimated at $715,000 annually for an estimated $5 million over the aggregate term of the new contracts.
Concurrence/Previous Council Action
The Business and Development Subcommittee of the Phoenix Aviation Advisory Board recommended approval of this item on April 3, 2025, by a vote of 4-0.
The Phoenix Aviation Advisory Board recommended approval of this item on April 17, 2025, by a vote of 7-0.
The Transportation, Infrastructure and Planning Subcommittee recommended approval of this item on May 21, 2025, by a vote of 3-0.
Public Outreach
This process will include all standard and required outreach efforts to attract small business interest.
Location
Phoenix Sky Harbor International Airport - 2485 E. Buckeye Road
Council District: 8
Department
Responsible Department
This item is submitted by Deputy City Manager Mario Paniagua and the Aviation Department.