Title
Phoenix Public Library’s Integrated Library System - Requirements Contract (Ordinance S-48281)
Description
Request to authorize the City Manager, or his designee, to allow additional expenditures under Contract 149073 with Innovative Interfaces, Inc. (III) to upgrade Phoenix Public Library's Integrated Library System (ILS) with the "Vega Catalog" and "Mobile App" platform enhancements for citywide use. Further request authorization for the City Controller to disburse all funds related to this item. The additional expenditures will not exceed $370,000. There is no impact to the General Fund and funding is available through the City's allocation of the American Rescue Plan Act (ARPA) funding received from the federal government and is under the City's Library Technology, Capital and Support Staff category of the strategic plan. The total amount of the Innovative Interfaces, Inc. contract will not exceed $2.86 million through the remaining life of the contract.
Report
Summary
This item was originally adopted by City Council on Dec. 12, 2018 (Ordinance S-45244). The Integrated Library System contract is through January 2022 with two one-year options to extend and in an amount not to exceed $2.49 million over the life of the contract. The "Vega Catalog" and "Mobile App" enhancements will cost $370,00 and will be paid for with previously approved American Rescue Plan Act (ARPA) funds.The Integrated Library System provided by Innovative Interfaces, Inc. serves as the Library Department's primary business system, governing the acquisition and lending of library materials to Phoenix residents, supporting online library card issue, providing library users an online catalog (eMedia lending platforms, research databases, etc.), and cardholders a secure view of their account. The Library’s website experiences an average of 7.5 million yearly page views.
"Vega Catalog" enhancements will improve and/or replace aging services such as Polaris PowerPAC, Polaris Telephony and Notices, Demco SignUp, etc. Library customer user experience will be more intuitive as customers search for author and topic pages throughout phoenixpubliclibrary.org and the library's catalog quickly and seamlessly.
"Mobile App" enhancements will offer self-check and contact-less pickup, simplifies online payments and provides low-cost patron self-service options, including a digital library card and a self-check via barcode or RFID. In addition, a “Curbside Pickup” option is available for library customers to place holds on items in the app, be notified when it’s time to pick up, and includes an “I’m Here” option to alert the library customer is on site for curbside pickup.
This item has been reviewed and approved by the Information Technology Services Department.
Contract Term
The current contract is valid through Dec. 31, 2022 with an option to extend through Dec. 31, 2023 which may be exercised at the discretion of the City Manager or his designee.
Financial Impact
Upon approval of $370,000 in additional funds, the revised aggregate value of the contract will not exceed $2.86 million. Funds are available as part of the ARPA funds approved for the Library department.
Concurrence/Previous Council Action
This contract was originally approved by City Council on Dec. 18, 2018.
Department
Responsible Department
This item is submitted by Deputy City Manager Inger Erickson and the Library and Finance departments.