Title
Identity Management System Maintenance and Support Contract - RFA 26-0060 Request for Award (Ordinance S-52306) - District 8
Description
Request to authorize the City Manager, or the City Manager's designee, to execute a contract with Intellisoft Identity Management, Inc. (Intellisoft) to provide security badging identity management system (IDMS) maintenance and support services for the Aviation Department (Aviation). Further request to authorize the City Controller to disburse all funds related to this item. The total value of the contract will be up to $1,476,893.32.
Report
Summary
The contract will provide ongoing technical support and maintenance for the Aviation's IDMS. The IDMS is used to manage security badging and credentials for approximately 23,000 cardholders, which consist of City employees, contractors, airlines, concessionaires, and other support personnel that operate at Phoenix Sky Harbor International Airport (Airport). The IDMS is used by Aviation's Security Badging Office to ensure that background verification and security checks, such as security threat assessments and criminal history record checks, are conducted in compliance with federal law. The IDMS is also used to issue badges to City employees, and it securely integrates with the access control and alarm monitoring system to control user access to all restricted areas of the Airport. Intellisoft provides ongoing technical support and maintenance for the IDMS.
Given the proprietary nature of the software, Intellisoft is the only vendor authorized to provide maintenance and support services for the IDMS. The contract will ensure ongoing maintenance and support of this critical security system. Inability to contract with Intellisoft will result in the current system being unsupported, thereby exposing Aviation to significant operational, security, regulatory, and financial risk.
This item has been reviewed and approved by the Information Technology Services Department.
Procurement Information
In accordance with Administrative Regulation 3.10, standard competition was waived as a result of an approved Determination Memo based on special circumstances without competition. Intellisoft is the only vendor authorized to provide maintenance and support services for the IDMS.
Contract Term
The contract will begin on or about December 10, 2025, for an aggregate five-year term.
Financial Impact
The total contract value will be up to $1,476,893.32 over the aggregate five-year term of the contract.
Funds are available in the Aviation's Operating Budget.
Location
Phoenix Sky Harbor International Airport, 2485 E. Buckeye Road,
Council District: 8
Department
Responsible Department
This item is submitted by Deputy City Manager Amber Williamson and the Aviation Department.