Title
Phx311 Customer Relationship Management - ITR 21-002 - Amendment (Ordinance S-52185) - Citywide
Description
Request to authorize the City Manager, or his designee, to execute an amendment to Contract 153246 with Cloud Navigator, Inc. to extend the contract term. Further request to authorize the City Controller to disburse all funds related to this item. No additional funds are needed; request to continue using ordinance S-46988.
Report
Summary
This contract provides maintenance and support for the MyPhx311 mobile Apple and Android apps. MyPhx311 is a customer relationship management system solution that provides electronic services to City residents through mobile apps. The mobile apps provide City residents access to information and services from the MyPhx311 portal. A one-year extension with a one-year option will ensure continuity of services.
This item has been reviewed and approved by the Information Technology Services Department.
Contract Term
Upon approval, the term of the contract will be extended through October 7, 2026, with a one-year option to extend.
Financial Impact
The aggregate cost of the contract will not exceed $3,303,500 and no additional funds are needed.
Department
Responsible Department
This item is submitted by Assistant City Manager Inger Erickson and the Information Technology Services Department.