Title
Customer Information System Managed Services Contract (Ordinance S-45739)
Description
Request to authorize the City Manager, or his designee, to enter into a contract with Ernst & Young LLP, to provide Customer Information System (CIS) Solution services. Further request to authorize the City Controller to disburse all funds related to this item. The contract value will not exceed $9,555,807.36.
Report
Summary
Ernst & Young LLP will provide IT-based professional services to manage the day-to-day operation of the Oracle Customer Care and Billing System (CC&B) 24-hours a day, seven days per week. This item has been reviewed and approved by the Information Technology Services Department.
Procurement Information
Ernst & Young was awarded the previous contract in 2016 as part of the utility billing system software upgrade. Due to the complexity of the services to be performed, which underlie the accurate billing for approximately 440,000 customer accounts and over $800,000,000 in annual utility and tax revenues, and the requirement for a 99.94 percent uptime/availability of this system, it has been determined that it is in the best interest of the City to award a contract to the incumbent without competition.
Contract Term
The current contract expires on June 30, 2019. The new contract with a five-year term will commence on July 1, 2019, with an end date of June 30, 2024.
Financial Impact
The aggregate contract value will not exceed $9,555,807.36. Funds are available in the Water Services Department's operating budget.
Department
Responsible Department
This item is submitted by the Deputy City Manager Karen Peters and the Water Services Department.